Hello all,
We've started a page of known issues that lists the things we're aware of and working on (or not working on, as the case may be) with the API. It gives a brief ancapsulation of the issue, along with its status. You can find it at http://developer.netflix.com/page/Known_Issues.
Hello! i just started streaming a couple of shows in my netflix queue using my wii AND PS3 system.
ALL MOVIES play a few minutes, and then it will just freeze and it says "retrieving", so i have to wait for it to retrieve and then it will play a few minutes more before stopping and retrieving again. is that normal?
Should it be playing all the way through the episodes, from beginning to end, without a problem? Or could it be my internet connection or something along those lines?
First off, our NETFLIX account is one DVD and unlimited instant, we have Clearwire as an internet Service Provider and usually have 5 bars, my husbands laptop is hooked up wireless, it has 992 kbps download, 1316 kbps upload, my computer is hooked into our Linksys (WIRELESS- N GIGABIT WRT610N VER. 2) , my computer gets right now download 460 kbps, upload 959 kbps..
We have tried on both our Wii and PS3 and both retrieve constantly, and play for shorts amounts of time and retrieves for long amounts of time!
Our Wii is hooked up Wireless, and PS3 is hooked up from Ethernet Cable.
Is there anything I can do to resolve this issue? Any help would be much appreciated...and thank you in advance!
Your download speed is extremely slow for something like streaming. To get uninterrupted play with an acceptable picture quality, you should have at least 3Mbps downspeed. Lower speeds will get you a really grainy, pixellated (and in your case choppy) instant watch experience.
The only thing you can do is either upgrade your internet service to a faster one, or if you should be getting faster speeds, you'll need to adjust your router settings.
I heard that to get instant queue you have to have a Wii, or something of the like... I'd really like to have instant queue, but I don't have a PSP or Wii or whatever, and I don't really want to get one just for it to collect dust and work as something through which I could use instant queue. Is there another option or a way around it? Please help, I've gotten my Netflix account recently.
I am having a problem with Verizon DSL and your service [streaming]. I have had Verizon do a "trouble ticket" with no help. I was just thinking that you could help get improvement in the service of Verizon so i could enjoy your product more often.
I have the same problem with Verizon. It continually has interuptions and unfortunately there is no upgrade in my area. So watch instantly is not an option - it's hit or miss. Sometimes it works with only a couple of rebufferings and sometimes it's doesn't work at all.
Known issue #1 - Communication with the community and developer support is broken.
Known issue #2 - That Known Issues page is grossly out of date and missing about a hundred other bugs identified in these forums that no one from the Netflix API team cares about
Known issue #3 - Writing anything with the Netflix API is a waste of everyones time
Known issue #4 - OData is so out of data/broken/populated with wrong info its laughable and I regret using it in my app
Come on Corny, you can't expect them to keep up with all 3 posts per day on here can you?? You expect too much.
I've been waiting for help for my Canadian users for 2 weeks now, not a single response from anyone. I've been tracking the posts and they average between 1 and 3 posts a day. There hasn't been a single response from Netflix in the 2 weeks I've been monitoring this. This is getting frustrating and now they are raising their rates for the second time in 6 months.
I have been a very good customer of Netflix for a few years now. I did not complain the last two times you raised rates. I did not complain when you pulled movies from the Streaming that I wanted to see. However I AM going to complain now. We watch the Streaming on our Panasonic TV w/built-in Netflix. We have never encountered a circumstance where the Show/Episode was available to Streaming but would not play. When I called 07/21 the CSR said that the Techs knew about the problems and were currently working on the problem. I was told that It should be resolved in a hour or so. 25 hours later, I still cannot watch my Streaming. When I went online to see if it would play on the PC, I received error message# N8156-6013 . The CSR today tried to work through the issue with me. She was walking me through the processes on the PC - to no result. I still cannot watch my Streaming, and I"m having a hard time understanding why I would continue with this service. If I have to dump my DVD-by-mails due to cost, and I cannot access my Streaming due to programming glitches - then what is it that Netflix is providing to me?
P.S. I will be on the phone with MicroSoft tomorrow first thing about SIlverlight, and then I will be on the phone with you. I will have a resolution, and I feel a credit would not be inappropriate considering all the crap we Consumers put up with, for the minimal quality services we receive.
The two CSR's I had spoken with were very nice and informative, the problem is no one has any training, knowledge, or skill in Silverlight. Don't you think it might be wise to use a more stable platform like Flash or Shockwave?
Something I've had continuous trouble with is the app for mobile phones cs says its the phones fault but how is that possible if it is almost every phone that uses the app first the video freezes but the audio continues and won't do anything when I hit the back button and won't stop not even on my home screen the audio will keep going I have to force close it from my phones app manager and now I can't even log on it says my info is wrong and its never changed and when you hit ok to try again it just freezes can anybody explain how or help
Hello all,
We've started a page of known issues that lists the things we're aware of and working on (or not working on, as the case may be) with the API. It gives a brief ancapsulation of the issue, along with its status. You can find it at http://developer.netflix.com/page/Known_Issues.
Message edited by John Haren 2 months ago
BAP22 – 1 year ago
Hello! i just started streaming a couple of shows in my netflix queue using my wii AND PS3 system.
ALL MOVIES play a few minutes, and then it will just freeze and it says "retrieving", so i have to wait for it to retrieve and then it will play a few minutes more before stopping and retrieving again. is that normal?
Should it be playing all the way through the episodes, from beginning to end, without a problem? Or could it be my internet connection or something along those lines?
First off, our NETFLIX account is one DVD and unlimited instant, we have Clearwire as an internet Service Provider and usually have 5 bars, my husbands laptop is hooked up wireless, it has 992 kbps download, 1316 kbps upload, my computer is hooked into our Linksys (WIRELESS- N GIGABIT WRT610N VER. 2) , my computer gets right now download 460 kbps, upload 959 kbps..
We have tried on both our Wii and PS3 and both retrieve constantly, and play for shorts amounts of time and retrieves for long amounts of time!
Our Wii is hooked up Wireless, and PS3 is hooked up from Ethernet Cable.
Is there anything I can do to resolve this issue? Any help would be much appreciated...and thank you in advance!
kokuou – 1 year ago
Your download speed is extremely slow for something like streaming. To get uninterrupted play with an acceptable picture quality, you should have at least 3Mbps downspeed. Lower speeds will get you a really grainy, pixellated (and in your case choppy) instant watch experience.
The only thing you can do is either upgrade your internet service to a faster one, or if you should be getting faster speeds, you'll need to adjust your router settings.
Good luck!
Lilah – 11 months ago
I heard that to get instant queue you have to have a Wii, or something of the like... I'd really like to have instant queue, but I don't have a PSP or Wii or whatever, and I don't really want to get one just for it to collect dust and work as something through which I could use instant queue. Is there another option or a way around it? Please help, I've gotten my Netflix account recently.
Zircon Project – 11 months ago
You can watch instant films on your PC or on a netflix-ready device.
Here is the listing for netflix-ready devices:
http://www.netflix.com/NetflixReadyDevices?lnkceData=0&lnkce=gssiclk&trkid=1445376
jerry47m – 10 months ago
I am having a problem with Verizon DSL and your service [streaming]. I have had Verizon do a "trouble ticket" with no help. I was just thinking that you could help get improvement in the service of Verizon so i could enjoy your product more often.
RH – 9 months ago
I have the same problem with Verizon. It continually has interuptions and unfortunately there is no upgrade in my area. So watch instantly is not an option - it's hit or miss. Sometimes it works with only a couple of rebufferings and sometimes it's doesn't work at all.
AsusTransformer – 7 months ago
Asus Transformer TF101 not supported by Netflix w App? I would love to buy a subscription but, my system is not supported?
Jeff Dillon – 7 months ago
Hi
A friendly reminder that this forum is for Netflix API discussions only.
thanks
Jeff Dillon, Netflix API Support
cornyd00d – 7 months ago
Known issue #1 - Communication with the community and developer support is broken. Known issue #2 - That Known Issues page is grossly out of date and missing about a hundred other bugs identified in these forums that no one from the Netflix API team cares about Known issue #3 - Writing anything with the Netflix API is a waste of everyones time Known issue #4 - OData is so out of data/broken/populated with wrong info its laughable and I regret using it in my app
dhgb256 – 7 months ago
Come on Corny, you can't expect them to keep up with all 3 posts per day on here can you?? You expect too much.
I've been waiting for help for my Canadian users for 2 weeks now, not a single response from anyone. I've been tracking the posts and they average between 1 and 3 posts a day. There hasn't been a single response from Netflix in the 2 weeks I've been monitoring this. This is getting frustrating and now they are raising their rates for the second time in 6 months.
-DH
Jacqui Bulkley – 7 months ago
I have been a very good customer of Netflix for a few years now. I did not complain the last two times you raised rates. I did not complain when you pulled movies from the Streaming that I wanted to see. However I AM going to complain now. We watch the Streaming on our Panasonic TV w/built-in Netflix. We have never encountered a circumstance where the Show/Episode was available to Streaming but would not play. When I called 07/21 the CSR said that the Techs knew about the problems and were currently working on the problem. I was told that It should be resolved in a hour or so. 25 hours later, I still cannot watch my Streaming. When I went online to see if it would play on the PC, I received error message# N8156-6013 . The CSR today tried to work through the issue with me. She was walking me through the processes on the PC - to no result. I still cannot watch my Streaming, and I"m having a hard time understanding why I would continue with this service. If I have to dump my DVD-by-mails due to cost, and I cannot access my Streaming due to programming glitches - then what is it that Netflix is providing to me?
Jacqui Bulkley – 7 months ago
P.S. I will be on the phone with MicroSoft tomorrow first thing about SIlverlight, and then I will be on the phone with you. I will have a resolution, and I feel a credit would not be inappropriate considering all the crap we Consumers put up with, for the minimal quality services we receive.
The two CSR's I had spoken with were very nice and informative, the problem is no one has any training, knowledge, or skill in Silverlight. Don't you think it might be wise to use a more stable platform like Flash or Shockwave?
phoneguy – 2 months ago
Something I've had continuous trouble with is the app for mobile phones cs says its the phones fault but how is that possible if it is almost every phone that uses the app first the video freezes but the audio continues and won't do anything when I hit the back button and won't stop not even on my home screen the audio will keep going I have to force close it from my phones app manager and now I can't even log on it says my info is wrong and its never changed and when you hit ok to try again it just freezes can anybody explain how or help